Celcom First WiFi*.Overview*.Plans

Celcom First WiFi*.Overview*.Plans & Services*.How to Subscribe*.Getting Connected*.Coverage Areas*.Frequently Asked Questions*.Terms & ConditionsPersonal > Plans > WiFi > Frequently Asked QuestionsFrequently Asked QuestionsWhat is WiFi?WiFi is a technology that allows WiFi users (laptop/smartphone/tablet) to connect to the Internet via wireless networking.What is Celcom First WiFi?Celcom First WiFi is a wireless Internet access offered by Celcom to all existing Celcom Postpaid or Prepaid customers and non existing Celcom customers at selected public places such as shopping malls, transportation hubs, Hotel, Food & Beverages or Cafes.Where is the location of Celcom First WiFi?Go tohttp://www.celcom.com.my/personal/plans/wifi/coverage-areasWhat are the Celcom First WiFi packages offered by Celcom for new/existing Celcom Postpaid customers?PostpaidData &VoiceWiFi Packages/VolumeTotal Monthly Commitment Plans(RM98 and above)All other PostpaidDaily (500MB)FREERM2Weekly (2GB)RM8Monthly (4GB)RM18* Customers will be throttled to 64kbps once the volume assigned for WiFi is finish.If I am a Celcom First Data Lite/Basic or Voice with/without Mobile Internet: How can I subscribe to Celcom First WiFi Day/Week packages?Step 1 : SMS 'ON WIFI' sent to 22188,Step 2: Select 'WIFI DAILY' or 'WIFI WEEKLY'and 'YES'.Step 3: You'll received your WiFi ID (Mobile Number) and Password.Additional charge of RM2 one time for Day or RM8 one time for Weekly packages will be charged to your monthly bill.How can I subscribe toCelcom First WiFi Monthly package?Step 1: SMS 'ON WIFI' sent to 22188Step 2: Select 'WIFI MONTHLY' and 'YES'.You'll received your WiFi ID (Mobile Number) and Password. Additional chargeswill be charged to your monthly bill. If I am a Celcom First Data Pro/Advance, how can I activate my Celcom First WiFi for Free?Step 1 : SMS 'ON WIFI' sent to 22188Step 2: Select 'WIFI FREE' and 'YES'.You'll received your WiFi ID (Mobile Number) and Password. Is all the Postpaid charges is pro-rated?No, the charges won't be pro-rated. If I am a Prepaid Celcom customers:How can I subscribe toCelcom First WiFi Day/Week/Month packages?Step 1: SMS 'ON WIFI' sent to 22188Step 2: Select 'WIFI DAILY','WIFI WEEKLY' or 'WIFI MONTHLY' and 'YES'.You'll received your WiFi ID (Mobile Number) and Password. It will deduct directly from your mobile credit.Is the Prepaid customer will be charged on recurring basis if the customer subscribe to Day/Week/Month?No, Prepaid customers will only be charged one time for each selection (Daily/Weekly/Monthly)How can I purchase additional volume?Step 1: SMS 'WIFI FUP' send to 22188Step 2: Select which volume packages to purchasePrepaid customer will be deducted from theprepaid credit. While, Postpaid customers be charged to the monthly bill.Why Celcom First WiFi?CELCOM ONLINE CUSTOMER SERVICEManage your account, pay bills andmore online.E-BILLINGView and manage your itemised bills online for FREE. To sign up, call 1300 111 000 or 1111 from a Celcom mobile or visit any Celcom branch.ADDITIONAL VOLUME FROM AS LOW AS RM3Purchase additional volume easily via Online Customer Service or dial 1 300 111 000 or 1111 from a Celcom mobile, visit any branch or SMS to 22188How to access to Celcom First WiFi?Step 1: Go to any Celcom First WiFi location.(Go to http://www.celcom.com.my/personal/plans/wifi/coverage-areas and select WiFi Location to find WiFi location)Step 2: Turn on/enable Wireless Network ConnectionStep 3: Select 'CelcomWifi' SSID, Open Web browser (IE,Mozilla,Safari)Please make sure customers get at least Good WiFi signal (minimum 4 bar for Notebook/Netbook , 1 bar for Smartphone/Tablet/Ipad)Step 4: Key in WiFi ID & Password, Click 'Submit'Step 5: Successfully connected to Internet Why customer can't access to Celcom Wifi?a.Not within Celcom First WiFi locationAdvise customer to go to nearest WiFi locationb.Wireless Network Connection is turn off/disableTurn on/enable Wireless Network Connectionc.Select different SSIDSelect 'CelcomWifi' SSID (min Please make sure customers get at least GooD WiFi signal (minimum 4 bar for Notebook/Netbook , 1 bar for Smartphone/Tablet/Ipad)d.Within Celcom First WiFi location but no 'CelcomWifi' SSID detectedSuspected WiFi access point problem.Proceed to create case.e.WiFi IP problemAdvise customer to check Wireless IP setting. By default the configuration should be 'Obtain IP Automatically'Why customer can't see Celcom First WiFilanding/login page even though successfully connected to Celcom First WiFi SSID?a.Low signal barCustomers should get at least Good WiFi signal (minimum 4 bar for Notebook/Netbook , 1 bar for Smartphone/Tablet/Ipad)b.WiFi IP problemAdvise customer to check Wireless IP setting. By default the configuration should be 'Obtain IP Automatically'What is the WiFi SMS instruction?SMS textPurposesON WIFITo active and subscription menuWIFI DAYTo subscribe WiFi for 1 dayWIFI WEEKTo subscribe WiFi for 7 daysWIFI MONTHTo subscribe WiFi for 30 daysWIFI FREETo activate Free WiFi for Broadband Pro/Advance customers onlyWIFI BUNDLETo subscribe monthly WiFi for Broadband Lite/Basic & Voice with/witout Mobile InternetWIFI STATUSTo view current WiFi package, expiry, volumeWIFI PASSWORDCheck PasswordWIFI RESETPWReset PasswordSTOP WIFITerminate/Discontinued serviceWIFI USERIDTo create new WiFi IDWhat is the validity of the WiFi ID?The validity of the WiFi ID is up to 3 monthWhat is the validity of the WiFi Password?The validity of the WiFi password is one time. Ie: Customer will be given new password if the WiFi package is expired.How can the WiFi users terminate the WiFisession?Customer can terminate the WiFi session either by click 'Logout' button at the small pop-up menu or type ap.logout/ at the web address bar.What is idle timeout?Idle timeout is a session termination for every 30 minutes per user if there no Internet connection detected. Ie: WiFi users didn't do any web surfing/downloading/streamingCan I access to Celcom First WiFi using the same WiFi ID & Password with multiple devices?No, Celcom First WiFi does not multiple sessions. Please click 'Logout' button or type ap.logout/ at the web address bar to terminate your WiFi connection.Can I refer to Celcom Customer Service should I've issues with my VPN connection after successfully access to Celcom First WiFi?Sorry, you can't since you need to refer to your VPN provider for further diagnose yourconnection issues.Can I refer to Celcom Customer Service should I've issues with my Email login/configuration after successfully access to Celcom First WiFi?Sorry, you can't since you need to refer to your Email provider for further diagnose your login/configuration issues.Can I refer to Celcom Customer Service should I've issues with my IM login/configuration after successfully access to Celcom First WiFi?Sorry, you can't since you need to refer to your IM provider for further diagnose your login/configuration issues.How do I change or reset my password?You can change your password via 2 methods:1. Online;Step 1: Go to any Celcom First WiFi location.(Go to https://www.celcom.com.my/personal/plans/wifi/coverage-areas and select WiFi Location to find WiFi location)Step 2: Turn on/enable Wireless Network ConnectionStep 3: Select 'CelcomWifi' SSID, Open Web browser (IE,Mozilla,Safari)Step 4: Click 'Manage My Account'Step 5: Key in WiFi ID & Password, click 'Submit'Step 6: To change, click 'Change Password‘ and key in your existing WiFi Password followed by your new password.2. SMS:Step 1: Type ‘WIFI RESETPW’ and send to 22188Step 2: Type ‘WIFI RESETPW and send it back to 22188. Please note that you need to key in not more or less than 6 characters only.Note: If you want to change your password to more than 6 characters, please change it via online in Manage My Account. Please note that our Celcom Customer Service personnel are not allowed to reset and change a customer’s password.Support*.What is Celcom First WiFi?*.Where are the Celcom First WiFi locations?*.Can I use the same WiFi ID and password for multiple devices?*.What is the average speed for Celcom First WiFi?PlansElitePremierPrimeDataWiFiInternational RoamingRoaming in MalaysiaTraveller SIMInternational Call (IDD)DevicesiPhoneAndroidBlackBerryWindowsiPadTabletsOther DevicesServicesFirst AdvantageManage My AccountCelcom AirCashSIM Card RescueNotify MeApps & DownloadClub Celcom FirstPublic Cellular Blocking Service (PCBS)ReloadCredit SharePromotionsHelp & SupportFrequently Asked QuestionsOnline Customer ServiceMy AccountPayment ChannelsBroadbandInternational Roaming / IDDValue Added ServicesSwitch to CelcomQuick GuideAccount & Phone SupportPhone SettingsSwitch To Celcom (MNP)Contact UsFind A Store Terms & Conditions|Policy|Dis

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Celcom First WiFi * .Overview * .Plans & Perkhidmatan * Bagaimana untuk Langgan * .Getting Bersambung * Kawasan .Coverage * Soalan .Frequently Ditanya * .Terms & ConditionsPersonal> Pelan> WiFi> QuestionsWhat Lazim Ditanya QuestionsFrequently Ditanya adalah WiFi? WiFi adalah teknologi yang membolehkan pengguna WiFi (laptop / telefon pintar / tablet) untuk menyambung ke Internet melalui networking.What wayarles Celcom First WiFi? Celcom First WiFi adalah akses Internet tanpa wayar yang ditawarkan oleh Celcom kepada semua pelanggan Celcom Postpaid atau Prepaid yang sedia ada dan bukan yang sedia ada Celcom pelanggan di tempat-tempat awam terpilih seperti pusat membeli-belah, hub pengangkutan, Hotel, Makanan & Minuman atau Cafes.Where adalah lokasi Celcom First WiFi Pergi tohttp: //www.celcom.com.my/personal/plans/wifi/coverage -areasWhat adalah pakej Celcom First WiFi ditawarkan oleh Celcom untuk? PostpaidData & VoiceWiFi Pakej baru / pelanggan Pascabayar Celcom sedia ada / Pelan VolumeTotal Bulanan Komitmen (RM98 ke atas) Semua yang lain PostpaidDaily (500MB) FREERM2Weekly (2GB) RM8Monthly (4GB) RM18 * Pelanggan akan akan dihentikan untuk 64Kbps sekali jumlah yang diberikan untuk WiFi adalah finish.If Saya seorang Celcom First Data Lite / Asas atau suara dengan / tanpa Internet Mudah Alih: Bagaimana saya boleh melanggan Celcom First WiFi Hari / Minggu pakej Langkah 1: SMS 'ON WIFI 'dihantar ke 22188, Langkah 2: Pilih' WIFI HARIAN 'atau' YES'.Step WIFI WEEKLY'and '3: Anda akan menerima ID anda WiFi (Nombor Mudah Alih) dan caj Password.Additional RM2 satu masa untuk Hari atau RM8 satu masa untuk pakej Mingguan akan dicaj kepada bill.How bulanan anda boleh saya melanggan pakej toCelcom Pertama WiFi Bulanan Langkah 1: SMS 'ON WIFI' dihantar ke 22188Step 2: Pilih 'WIFI BULANAN' dan 'YES'.You'll menerima ID anda WiFi (Nombor Mudah Alih) dan Kata Laluan. Chargeswill tambahan dicaj kepada bil bulanan anda. Jika saya seorang Celcom First Data Pro / Advance, bagaimana saya boleh mengaktifkan saya Celcom First WiFi Percuma Langkah 1: SMS 'ON WIFI' dihantar ke 22188Step 2: Pilih 'WIFI PERCUMA' dan 'YES'.You'll menerima anda ID WiFi (Nombor Mudah Alih) dan Kata Laluan. Apakah semua caj Postpaid adalah pro-rated? Tidak, caj tidak akan dikira secara pro rata. Jika saya seorang pelanggan Celcom Prepaid: Bagaimana saya boleh melanggan pakej toCelcom Pertama WiFi Hari / Minggu / Bulan Langkah 1: SMS 'ON WIFI' dihantar ke 22188Step 2: Pilih 'WIFI HARIAN', 'WIFI MINGGUAN' atau 'WIFI BULANAN' dan 'YES'.You'll menerima ID anda WiFi (Nombor Mudah Alih) dan Kata Laluan. Ia akan menolak terus dari credit.Is bimbit anda pelanggan Prepaid akan dikenakan secara berulang jika pelanggan melanggan Hari / Minggu / Bulan? Tidak, pelanggan prabayar akan hanya dikenakan bayaran satu masa untuk setiap pilihan (harian / mingguan / bulanan) Bagaimana saya boleh membeli jumlah tambahan Langkah 1: SMS 'WIFI FUP' hantar ke 22188Step 2: Pilih jumlah pakej untuk purchasePrepaid pelanggan akan ditolak daripada kredit theprepaid. Walaupun, pelanggan Postpaid dikenakan kepada bulanan PELANGGAN bill.Why Celcom First WiFi? CELCOM ONLINE yang SERVICEManage akaun anda, membayar bil andmore online.E-BILLINGView dan menguruskan bil terperinci anda dalam talian secara PERCUMA. Untuk mendaftar, sila hubungi 1300 111 000 atau 1111 dari mudah alih Celcom atau melawat mana-mana VOLUME Celcom branch.ADDITIONAL DARI SERENDAH RM3Purchase jumlah tambahan dengan mudah melalui Khidmat Pelanggan Online atau dail 1 300 111 000 atau 1111 dari mudah alih Celcom, kunjungi mana-mana cawangan atau SMS ke 22188How untuk akses kepada Celcom First WiFi Langkah 1:. Pergi ke mana-mana lokasi Celcom First WiFi (Pergi ke http://www.celcom.com.my/personal/plans/wifi/coverage-areas dan pilih WiFi Lokasi untuk mencari lokasi WiFi) Langkah 2: Hidupkan / membolehkan Rangkaian Wireless ConnectionStep 3: Pilih SSID 'CelcomWifi', Buka pelayar Web (IE, Mozilla, Safari) Sila membuat pelanggan pasti mendapatkan sekurang-kurangnya yang baik isyarat WiFi (minimum 4 bar untuk Notebook / Netbook, 1 bar untuk Smartphone / Tablet / Ipad) Langkah 4: Masukkan WiFi ID & Kata Laluan, Klik 'Submit'Step 5: Berjaya disambungkan ke Internet Mengapa pelanggan tidak boleh mengakses kepada Celcom Wifi a.Not dalam Celcom First WiFi locationAdvise? pelanggan untuk pergi ke terdekat WiFi locationb.Wireless Network Connection adalah mematikan / disableTurn hidup / membolehkan SSID Wireless Network Connectionc.Select SSIDSelect berbeza 'CelcomWifi' (min Sila membuat pelanggan pasti mendapatkan isyarat WiFi sekurang-kurangnya baik (minimum 4 bar untuk Notebook / Netbook , 1 bar untuk Smartphone / Tablet / Ipad) d.Within Celcom First WiFi lokasi tetapi pusat akses SSID detectedSuspected WiFi tidak 'CelcomWifi' problem.Proceed untuk mewujudkan case.e.WiFi IP problemAdvise pelanggan untuk memeriksa setting Wireless IP. Secara lalai konfigurasi harus 'Dapatkan IP Automatically'Why pelanggan tidak dapat melihat halaman / login Celcom First WiFilanding walaupun berjaya berhubung dengan Celcom First WiFi SSID? BarCustomers isyarat a.Low perlu mendapatkan isyarat WiFi sekurang-kurangnya Baik (minimum 4 bar untuk Notebook / Netbook, 1 bar untuk Smartphone / Tablet / Ipad) b.WiFi IP problemAdvise pelanggan untuk memeriksa setting Wireless IP. Secara lalai konfigurasi harus 'Dapatkan IP Automatically'What adalah arahan WiFi SMS? SMS textPurposesON WIFITo aktif dan langganan menuWIFI DAYTo melanggan WiFi untuk 1 dayWIFI WEEKTo melanggan WiFi selama 7 daysWIFI MONTHTo melanggan WiFi selama 30 daysWIFI FREETo mengaktifkan WiFi Percuma untuk Broadband Pro / pelanggan Advance onlyWIFI BUNDLETo melanggan WiFi bulanan untuk Broadband Lite / Asas & Suara dengan / witout Bergerak InternetWIFI STATUSTo melihat pakej WiFi semasa, tamat, volumeWIFI PASSWORDCheck PasswordWIFI RESETPWReset PasswordSTOP WIFITerminate / Dihentikan serviceWIFI USERIDTo mewujudkan IDWhat WiFi baru adalah kesahihan ID WiFi? Kesahan ID WiFi adalah sehingga 3 monthWhat adalah kesahihan WiFi Kata Laluan? Kesahan kata laluan WiFi adalah satu masa. Iaitu: Pelanggan akan diberi kata laluan baru jika pakej WiFi adalah expired.How boleh pengguna WiFi menamatkan WiFisession Pelanggan boleh menamatkan sesi WiFi sama ada butang 'Logout' dengan klik pada menu pop timbul kecil atau menaip ap.logout / di bar.What alamat web adalah tamat masa terbiar? tamat masa Idle adalah penamatan sesi untuk setiap 30 minit bagi setiap pengguna jika terdapat tiada sambungan Internet dikesan. Iaitu: sekiranya WiFi tidak melakukan apa-apa web surfing / muat turun / streamingCan saya mengakses kepada Celcom First WiFi menggunakan ID WiFi yang sama & Kata Laluan dengan pelbagai peranti Tidak, Celcom First WiFi tidak berbilang sesi?. Sila klik butang 'Logout' atau menaip ap.logout / di bar alamat web untuk menamatkan connection.Can WiFi anda Saya merujuk kepada Celcom Khidmat Pelanggan harus saya telah isu-isu dengan sambungan VPN saya selepas berjaya mengakses kepada Celcom First WiFi? Maaf, anda tidak boleh kerana anda perlu merujuk kepada pembekal VPN anda untuk mendiagnosis lanjut yourconnection issues.Can Saya merujuk kepada Celcom Khidmat Pelanggan harus saya telah isu-isu dengan saya login Email / konfigurasi selepas berjaya mengakses kepada Celcom First WiFi? Maaf, anda tidak boleh kerana anda perlu merujuk kepada pembekal E-mel anda untuk mendiagnosis lanjut log masuk / konfigurasi anda issues.Can Saya merujuk kepada Celcom Khidmat Pelanggan harus saya telah isu-isu dengan login IM / konfigurasi saya selepas berjaya mengakses kepada Celcom First WiFi? Maaf, anda tidak boleh kerana anda perlu merujuk kepada pembekal IM anda untuk mendiagnosis lanjut log masuk / konfigurasi anda issues.How saya menukar atau menetapkan semula kata laluan saya Anda boleh menukar kata laluan anda melalui 2 kaedah: 1. Dalam talian; Langkah 1: Pergi ke mana-mana lokasi Celcom First WiFi (Pergi ke https://www.celcom.com.my/personal/plans/wifi/coverage-areas dan pilih WiFi Lokasi untuk mencari lokasi WiFi) Langkah 2: Hidupkan. hidup / membolehkan Wireless Network ConnectionStep 3: Pilih SSID 'CelcomWifi', Buka pelayar Web (IE, Mozilla, Safari) Langkah 4: Klik 'Manage My Account'Step 5: Masukkan WiFi ID & Kata Laluan, klik' Submit'Step 6: Untuk berubah, klik 'Tukar Kata Laluan' dan masukkan Kata laluan WiFi anda yang sedia ada diikuti dengan password.2 baru anda. SMS: Langkah 1: Jenis 'WIFI RESETPW' dan hantar ke 22188Step 2: Jenis 'WIFI RESETPW dan menghantar kembali ke 22188. Sila ambil perhatian bahawa anda perlu memasukkan tidak lebih atau kurang dari 6 aksara only.Note: Jika anda ingin menukar kata laluan anda untuk lebih dari 6 aksara, sila mengubahnya melalui talian di Urus Akaun Saya. Sila ambil perhatian bahawa Celcom kakitangan Perkhidmatan Pelanggan kami tidak dibenarkan untuk menetapkan semula dan menukar pelanggan password.Support * .What adalah Celcom First WiFi? *. Di manakah lokasi Celcom First WiFi? *. Bolehkah saya menggunakan ID WiFi yang sama dan kata laluan untuk pelbagai peranti? *. Apakah kelajuan purata bagi Celcom First WiFi? PlansElitePremierPrimeDataWiFiInternational RoamingRoaming dalam MalaysiaTraveller SIMInternational panggilan (IDD) DevicesiPhoneAndroidBlackBerryWindowsiPadTabletsOther DevicesServicesFirst AdvantageManage saya AccountCelcom AirCashSIM Kad RescueNotify MeApps & DownloadClub Celcom FirstPublic Cellular Menyekat Perkhidmatan (PCB) ReloadCredit SharePromotionsHelp & SupportFrequently Ditanya QuestionsOnline Pelanggan ServiceMy AccountPayment ChannelsBroadbandInternational Perantauan / IDDValue Ditambah ServicesSwitch untuk CelcomQuick GuideAccount & Telefon SupportPhone SettingsSwitch Untuk Celcom (MNP) Hubungi UsFind A Store Terma & Syarat | Dasar | Dis